What are the responsibilities and job description for the Service Manager - Affiliates position at Genesis Group Homes?

Job Description

Service Manager - Affiliates

JOB SUMMARY :

The primary purpose of this position is to provide leadership and management to assigned affiliate operations. It is the responsibility of this individual to ensure affiliates meet licensing and other compliance standards. This position also functions as a point of contact for families, team members, and individuals served.

DUTIES AND RESPONSIBILITIES :

Oversee assigned programs and ensure all licensing regulations and requirements are met.
Coach and educate company owners on best practices.
Assists with affiliate growth plans and coordinating new site setup.
Completes affiliate program checklists and offers feedback for improvement.
Responds to all placement inquires in a timely manner and provides tours and / or visits to prospective individuals.
Maintains relationships with county case managers for potential placements.
Manages all pre-admission of new individuals for residential services and coordinates with the owners on the intake process.
Coordinates with the Registered Nurse to ensure medications are prepared for new individuals.
Manages the process by which new site licenses are obtained, meeting all deadlines & requirements.
Completes applications, documents, and site inspections required for licensing.
Coordinates the organization's response to County Licensors and DHS licensors / investigators.
Prepares funding and staffing renewals to county case managers.
Facilitates, communicates, and implements, the steps in the discharge of each individual during termination, suspension, and individual-elected discharge.
Ensures the correct completion of SMA, IAPP, SPA, PAPP, site safety checklist, medication reviews, serious incident reviews, behavior intervention report forms, and similar operational reporting.
Works collaboratively with affiliates to ensure the individual’s program plans, incident reports, and corresponding documents are reflective of each individual’s needs and are completed in a thorough and timely manner.
Ensure the implementation of all health-related directives from health care professionals, ensure Registered Nurse is kept informed about individual health service delivery and health related incidents.
Ensure attendance is completed in Therap system to ensure proper billing.
Immediately report all issues related to individuals’ rights, safety, or maltreatment.
Demonstrate a working knowledge of Synova Group / TruHope policies and procedures related to services.
Demonstrate a working knowledge of all assigned site’s Program Abuse Prevention Plan.
Demonstrate a working knowledge of IAPP, SMA, SPA, SP and ensure implementation.
Other duties and responsibilities as assigned.

JOB REQUIREMENTS :

Willingness to take initiative, adapt to circumstances, and work independently.

Ability to make independent decisions when circumstances warrant such action.

Requires excellent oral and written communication skills to effectively communicate with employees, management, individuals served, and teams.

Ability to work effectively and collaboratively in a diverse work environment.

Strong leadership skills to mentor and develop teams.

Excellent organizational and time management skills, including the ability to prioritize, plan, and organize work.

The ability to maintain a high level of confidentiality and professionalism is required in order to make administrative and procedural decisions and judgments on sensitive and issues.

Meet the licensing, contractual, and other mandated requirements of the state and county.

Demonstrate positive demeanor.

Possess a valid driver’s license and access to an insured vehicle.

Possess cell phone or maintain adequate phone access in order to allow for employee contact.

Complete on-call responsibilities as needed.

QUALIFICATIONS

Degree and Experience Requirements :

1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR

4) A minimum of 50 hours of education and training related to human services and disabilities; AND

Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

3-5 years of supervisory experience in a program that provides care or education to vulnerable adults or children.

Proven history of developing staff and supervisors.

Working knowledge and ability to execute 245D requirements and standards.

Proficiency in all Microsoft office applications.

WORKING CONDITIONS :

Works in a variety of settings inside or outside the office and at group homes or other company sites.

Has regular contact with individuals and employees.

Subject to frequent interruptions, crisis management, and imposed deadlines.

May be subject to hostile and emotionally upset individuals, employees, family members and the general public.

May be subject to physically aggressive individuals, requiring the use of physical intervention techniques.

Is subject to frequent interruptions, imposed deadlines and frequent problem-solving activities.

May be exposed to infectious diseases, odors, dust, etc. throughout the day.

The noise level in the work environment is usually moderate.

Carries and responds to cell phone during non-working hours.

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