What are the responsibilities and job description for the Service Manager - Affiliates position at Genesis Group Homes?

Job Description

Service Manager - Location : Andover & Oak Grove

JOB SUMMARY :

The primary purpose of this position is to provide leadership and management to assigned crisis home operations. It is the responsibility of this individual to ensure the site provides a respectful, inclusive, caring, and supportive environment. This position also functions as a point of contact for families, team members, and individuals served.

DUTIES AND RESPONSIBILITIES :

Oversee assigned programs and ensure all licensing regulations and requirements are met.
Review and ensure individual team meeting paperwork is prepared and accurate. Ensure maintenance of individual’s records and perform routine audits.
Coordinate with the individuals and their teams to develop person centered approaches to identify what is important for each individual.
Manage Synova Group / Genesis Group Homes financial resources including general budgets, payroll budgets, program accounts, and petty cash accounts.
Review site safety checklists and ensure safety risks and maintenance requests are submitted.
Complete site supervisor checklists and offer feedback for improvement.
Ensure the implementation of all health-related directives from health care professionals, ensure Registered Nurse is kept informed about individual health service delivery and health related incidents.
Ensure incident reports, Emergency Use of Manual Restraint Forms, and Behavior Intervention Reporting Forms are completed according to policy.
Oversee staff scheduling and reduce overtime where possible.
Collaborate with Human Resources to complete staff transfers.
Perform payroll maintenance including verifying staff hours and timesheets.
Assist site Supervisors in completing annual DSP performance reviews and complete biannual reviews for site supervisors.
Supervise and participate in the orientation and training of staff members.
Ensure that direct care staff and supervisors meet all employment requirements, including but not limited to, orientation, training, and qualifications.
Develop programs to advance employees and offer feedback for improvement when appropriate.
Issue corrective action and performance improvement plans.
In coordination with Residential Director, evaluate program outcomes and participate in quality improvement projects.
Ensure a safe, harassment and discrimination free work environment. Ensure that all employment standards are met according to federal and state law, and Synova Group / Genesis Group Homes’ policies and procedures.
Immediately report all issues related to individuals’ rights, safety, or maltreatment to the Residential Director.
Demonstrate a working knowledge of Synova Group / Genesis Group Homes’ policies and procedures related to services.
Develops and maintains each site’s Program Abuse Prevention Plan.
Develops and maintains each individual’s IAPP, SMA, SPA, SP and ensure implementation.
Deliver direct care services and supervision during staffing shortages.
Other duties as assigned.

JOB REQUIREMENTS :

Willingness to take initiative, adapt to circumstances, and work independently.

Ability to make independent decisions when circumstances warrant such action.

Requires excellent oral and written communication skills to effectively communicate with employees, management, individuals served, and teams.

Ability to work effectively and collaboratively in a diverse work environment.

Strong leadership skills to mentor and develop teams.

Excellent organizational and time management skills, including the ability to prioritize, plan, and organize work.

Ability to maintain a high level of confidentiality and professionalism is required in order to make administrative and procedural decisions and judgments on sensitive and issues.

Meet the licensing, contractual, and other mandated requirements of the state and county.

Demonstrate positive demeanor.

Possess a valid driver’s license and access to an insured vehicle.

Possess cell phone or maintain adequate phone access in order to allow for employee contact.

QUALIFICATIONS

Degree and Experience Requirements :

1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR

4) A minimum of 50 hours of education and training related to human services and disabilities; AND

Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

3-5 years of supervisory experience in a program that provides care or education to vulnerable adults or children.

Proven history of developing staff and supervisors.

Working knowledge and ability to execute 245D requirements and standards.

Proficiency in all Microsoft office applications.

WORKING CONDITIONS :

Works in a variety of settings inside or outside the office and at group homes or other company sites.

Has regular contact with individuals and employees.

Subject to frequent interruptions, crisis management, and imposed deadlines.

May be subject to hostile and emotionally upset individuals, employees, family members and the general public.

May be subject to physically aggressive individuals, requiring the use of physical intervention techniques.

Is subject to frequent interruptions, imposed deadlines and frequent problem-solving activities.

May be exposed to infectious diseases, odors, dust, etc. throughout the day.

The noise level in the work environment is usually moderate.

Carries and responds to cell phone during non-working hours.

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