What are the responsibilities and job description for the Lead Spa Coordinator position at Genesis Health Clubs?
MILAGRO SPA @ Genesis Health Clubs - Rock Road
The Lead Spa Coordinator assists in overseeing the flow of the guests and ensuring the details of each day are completed to Milagro Spa. This is a FT position.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Schedule Spa services using Meevo booking system and follow all procedures as outlined in the Spa handbook
2. Explain and promote Spa facilities, services, and activities in a positive manner.
3. Review future appointments, schedule appointments to maximize revenue
4. Detect and prevent any problems with spa scheduling.
5. Reconcile treatment and billing discrepancies that occur during each shift
6. Assist in receiving retail shipments, enter items into Meevo inventory system, price items and work with Spa team to arrange the retail floor.
7. Assist in monthly retail and operational inventory.
8. Ensure cleanliness in all areas of the front desk and retail boutique.
9. Attending all staff meetings and training sessions.
10. Report all operational and maintenance issues promptly and follow up to ensure completion.
11. Follow up promptly with Spa Director on all comments, concerns and suggestions made by guests and staff.
12. Assist in establishing and maintaining standard of excellence in professional image and service.
13. Be available to work holidays, weekends and evenings as needed.
14. Perform other duties as directed, developed or assigned.
Qualifications : Required :
Experience in leading a team in a work environment.
Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.
Must be responsive and have a strong sense of urgency.
Intermediate-level skills with spreadsheets and work documents.
Experience in the beauty or spa industry preferred but not required.
Skills :
Excellent eye for detail, ability to multi-task.
Ability to clearly, legibly, and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management both in person, via email and by phone.
Ability to maintain discretion and confidentiality of all guests.
Strong organizational, problem solving, and analytical skills with acute attention to detail and follow up.
Professional appearance and demeanor.
Ability to work as a team and work independently.
Ability to maintain concentration, think clearly and follow through with requests and interdepartmental communication.
Ability to remain calm under pressure, make decisions and be solution oriented, and create a positive outcome from a challenging situation.
Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.
PHYSICAL DEMANDS
Frequent or occasional need to perform the following physical activities : reaching, bending, pushing, pulling, twisting, lifting, and climbing.
Constant need to stand for long periods of time.
Constant need to perform the following physical activities : grasping, turning, finger dexterity.
Lifting / carrying up to 10 lbs. frequently and 25 lbs. occasionally.
- Compensation will be discussed during the interview process. Benefits available with Full Time employment only
Genesis Health Clubs
Genesis Health Clubs now has 69 locations! Genesis offers the most well rounded fitness experience with each location providing cardio and weight training equipment, group fitness classes, personal trainers, yoga, Pilates and much more. Membership opportunities include single, couple, family and corporate. You'll find that our facilities, services and professional staff offer you everything you need to achieve your health and fitness goals.
Each club also provides specialized amenities and services including child care, tanning, basketball courts, steam rooms, tennis courts, Yoga / Pilates studios and more.
For those who would like the guidance and motivation of a fitness expert, Genesis can provide nationally certified personal trainer who can help guide and teach members how to get in shape safely and effectively. Our personal trainers genuinely care and work to help members succeed. Because our members are one of a kind, their exercise plan should be too.
Genesis offers a wide-range of classes including step aerobics, Zumba, cycling, to muscular strength and Group Power to kick boxing and mind-body offerings like Pilates and yoga.
Genesis Health Clubs also operates many other brands in the fitness and family entertainment spaces including Trampoline Parks, Water Parks, Ice Skating Facilities, Meal Prep Services, Baseball Tournament Facilities, and much more.
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