What are the responsibilities and job description for the Operations Manager position at Genesis Health Clubs?
Position : Operations ManagerReports to : Club ManagerEmployee Type : Full TimeThe Operations Manager position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.Duties and Responsibilities : Manage club follow ups to ensure members are not past due and currentExecutes procedures as outlined by front desk and kids club manualsAssist Club Manager with all club operations as neededResponsible for daily register depositsMaintains office supply orderResponsible for desk inventoryResponsible for submitting product ordersAttends all staff and club meetings and eventsEstablish and maintain professional relationships with members and staffEnsures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.Ensures front desk is clean, maintained and organized at all timesAbility to respond quickly and appropriately to emergency situationsDrive revenue inside the club with retail (supplements, shake sales, apparel, tanning) Expectations : Present a professional demeanor at all times when representing the Genesis Health ClubsProvide input in developing strategies to support club goals and objectivesDevelop and build a team atmosphere among staff and departmentsAbility to respond to common inquiries or complaints from membersAttend all social functions within the clubParticipate in group classes and regular exercise Job Requirements : Available to work weekends and evenings and holidaysAbility to work well with othersExperience in cash handling and credit cards1-2 Years' experience in customer service function Physical Requirements : Ability to stand for long periods of timeAbility to lift up to 45 poundsAbility to communicate with guests and other associates, including reading, writing and speakingGenesis Health ClubsGenesis Health Clubs now has 69 locations! Genesis offers the most well rounded fitness experience with each location providing cardio and weight training equipment, group fitness classes, personal trainers, yoga, Pilates and much more. Membership opportunities include single, couple, family and corporate. You'll find that our facilities, services and professional staff offer you everything you need to achieve your health and fitness goals.Each club also provides specialized amenities and services including child care, tanning, basketball courts, steam rooms, tennis courts, Yoga / Pilates studios and more.For those who would like the guidance and motivation of a fitness expert, Genesis can provide nationally certified personal trainer who can help guide and teach members how to get in shape safely and effectively. Our personal trainers genuinely care and work to help members succeed. Because our members are one of a kind, their exercise plan should be too.Genesis offers a wide-range of classes including step aerobics, Zumba, cycling, to muscular strength and Group Power to kick boxing and mind-body offerings like Pilates and yoga.Genesis Health Clubs also operates many other brands in the fitness and family entertainment spaces including Trampoline Parks, Water Parks, Ice Skating Facilities, Meal Prep Services, Baseball Tournament Facilities, and much more. Company Website :
