What are the responsibilities and job description for the Medical Receptionist (GMG) position at Genesis Healthcare System?
Position Details
Work Shift :
Day Shift (United States of America)
Scheduled Weekly Hours :
Department :
GCMC Specialty Center (GMG)
Overview of Position :
The Medical Receptionist is the initial contact with patients and other visitors to the physician office. This position is responsible to provide excellent customer service to patients, physicians and office staff while helping maintain organization of office functions.
ESSENTIAL DUTIES
1. Provides professional patient service by obtaining and verifying necessary demographic and insurance information.
2. Completes pre-certification as needed.
3. Correctly enters demographic and insurance information into computer using demonstrated data entry skills.
4. Schedules appointments, collects payments, posts charges and / or payments following insurance specific guidelines.
5. Understands ICD & CPT codes.
QUALIFICATIONS
1. High school graduate or equivalency required.
2. Minimum of one year of professional office, customer service or patient care experience or successful completion of an office professional program including an internship.
3. Medical terminology knowledge needed.
4. Ability to read, write and explain or describe information to patients and / or family members.
5. Attention to detail and computer experience, particularly word processing.
6. Ability to provide customer service in a warm and friendly manner.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values :
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients / families, physicians, co-workers, all other internal / external customers)
3. Promotes Patient and Employee Safety
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Work is performed in an office environment.
2. Work may be stressful at times due to a busy office.
3. Interaction with others is constant and interruptive.
4. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands and arms.
5. The employee must regularly lift and / or move up to 10 pounds, and occasionally lift and / or move up to 25 pounds
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Benefits include :
