Phlebotomist Supervisor

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift:

Scheduled Weekly Hours:

Department:

Overview of Position:

ESSENTIAL DUTIES
1. Provide outstanding customer service to internal and external customers.
2. May perform phlebotomy. Able to demonstrate proper collection techniques in accordance with the laboratory collection services policy and procedure manual.
3. Maintains knowledge of laboratory tests and annually evaluate test menu for growth opportunity.
4. Scope of responsibility may include oversight of daily operations, direct management of quality control programs, employee competency assessments, implementation of new test platforms, assistance with capitol and operating budget.
5. In depth knowledge and understanding of CAP and CLIA regulatory requirements for clinical laboratory.
6. Maintains knowledge and assists the organization in complying with all regulatory agencies including HFAP, OSHA, and HIPPA.
7. Maintain knowledge of employee performance review document.
8. May provide assistance to coordinate employee absence events.
9. Oversight management of projects assigned by manager or director.
10. Maintains the highest level of professionalism and confidentiality at all times.
11. Performs other functions as assigned.

QUALIFICATIONS
1. High School Diploma or equivalent.
2. Completed an accredited phlebotomy program.
3. One year supervisory or phlebotomy experience.
4. Excellent interpersonal, decision-making, facilitation, conflict resolution, and investigative skills.
5. Demonstrated excellence with listening, verbal, and written communication skills.
6. Ability to provide outstanding customer service and maintain a high degree of confidentiality.
7. Ability to develop and encourage employee behaviors congruent with the Genesis mission statement.
8. Ability to work independently and under pressure in a complex and changing work environment.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Works in an environment that requires special blood and body fluid safety requirements.
2. Employee has requirements to travel throughout the department and to other floors. May be required to drive to other locations.
3. Employee must be able to answer telephone calls, use wireless remote communication system, use personal computers and other business machines, all which require the ability to apply finger dexterity.
4. Individual stands and walks for extended periods of times, bends, and reaches.
5. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
6. Vision abilities required include up close vision, peripheral vision, depth perception, ability to adjust focus, and color distinction.
7. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays, and emergency shifts as required.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.