What are the responsibilities and job description for the Population Health Operations Director position at Genesis Healthcare System?
Position Details
Work Shift :
Day Shift (United States of America)
Scheduled Weekly Hours :
Department :
Population Health
Overview of Position :
The Population Health, Director of Operations will bring operational experience that demonstrates leadership, teamwork and project ownership. The ideal candidate will also have experience with medical groups and or / health plan operations and be a market-facing leader for the organization. As the person responsible for leading and managing all aspects of our Genesis Integrated Health Network - GIHN (CIN / MSO), the person in this role must partner effectively with internal and external stakeholders and be able to excel working in an ambiguous environment as we build a new business model to support value-based payment models. This person will drive operational success, oversee the successful launch of new products and new lines of business, and represent the organization to boards and executive committees. The Director of Operations will bring both the energy and initiative necessary build out and then scale operations associated with sustainable performance in value-based care.
ESSENTIAL DUTIES :
1. Create impact in a highly matrixed, team-based environment.
2. Provide operational leadership to drive initiatives with provider partners, payers and the health system
3. Able to understand and synthesize and report performance data across operational, clinical and financial functions
4. Design, execute and quantify impact of interventions necessary to meet operational targets for cost, utilization, quality and member experience
5. Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results
6. Serve as primary lead with the payers and customers on operational issues and contract performance
7. Oversee and support growth activities related to membership
8. Support development of innovative care models to create provider engagement and world-class member experience with high quality care
9. Codify success in an operational playbook that documents best practices for key areas that drive performance in value-based arrangements, including bundles, shared savings and risk-based payment models
10. Oversee project management functions including scope planning, schedule development, resource planning, budgeting, project plan development and maintenance, risk management, reporting, implementation, measures development, and project wrap up
11. Responsible for P&L and operating performance
QUALIFICATIONS :
1. Master Degree in health care management or related field or equivalent level of education / experience.
2. Minimum of 7 years of experience within a healthcare and / or managed care operations
3. Previous experience in a leadership role
4. Familiar with managed care products, healthcare operations, delivery systems, process improvement, and organizational effectiveness
5. Prior experience with building new teams, products or organizations
6. Demonstrated ability to manage multiple initiatives and priorities in parallel
7. Strong skills in listening, oral, and written communications
8. Creative problem solving and strong influencing skills
9. Empathetic to the consumer and focused on delivering a superior member experience.
EXPECTED DEMONSTRATED BEHAVIORS :
1. High demonstration of respect and mutual trust.
2. Open and honest communication.
3. Strong ability to understand and support a common vision.
4. Have a clear understanding of roles and responsibilities for themselves, their peers and direct reports.
5. Must have a heightened sense of urgency and experience operating effectively in a fast-paced environment.
6. High level of integrity.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values :
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients / families, physicians, co-workers, all other internal / external customers)
3. Promotes Patient and Employee Safety
WORKING CONDITIONS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
1. Works in an office and meeting environment and in locations throughout the system.
2. May be required to work variable shifts to meet organizational demands.
3. Ability to sit, stand, stoop, push, pull, bend and walk for extended periods of time.
4. Regularly lift or move up to 10 pounds, frequently lift or move 10 pounds and occasionally lift or move up to 25 pounds.
5. Vision abilities required include up close vision, peripheral vision, depth perception and ability to focus.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Benefits include :
