What are the responsibilities and job description for the Service Lane Manager position at Genesis of Charlotte?
Description of the role:
The Service Lane Manager will be responsible for overseeing the service department at Genesis of Charlotte. This role requires strong leadership skills and the ability to effectively manage a team of service advisors and technicians. The Service Lane Manager will ensure that the service department operates efficiently and provides exceptional customer service to all Genesis customers.
Responsibilities:
- Manage and supervise a team of service advisors
- Oversee the scheduling of appointments and ensure timely completion of services
- Monitor service lane performance
- Handle customer inquiries and resolve any service-related issues
- Train and mentor service department staff
- Ensure compliance with all company policies and procedures
- Collaborate with other departments to optimize overall dealership operations
Requirements:
- Prior experience in a service department management role
- Excellent leadership and communication skills
- Strong technical knowledge of automotive repairs and maintenance
- Ability to prioritize and multitask in a fast-paced environment
- Detail-oriented with exceptional problem-solving abilities
- Familiarity with dealership software and systems
- High school diploma or equivalent
Benefits:
- Competitive compensation package
- Opportunity for career growth and advancement
- Healthcare coverage
- 401(k) retirement plan
About the Company:
Genesis of Charlotte is a leading dealership in Charlotte, North Carolina, specializing in luxury vehicles. Our team is dedicated to providing an exceptional customer experience and delivering top-quality service. With a focus on professionalism and integrity, we strive to exceed our customers' expectations at every opportunity. Join our team and be part of a dynamic and rewarding work environment.
