What are the responsibilities and job description for the Service Advisor position at GENESIS OF RICHMOND?
Overview
We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all automotive service needs are met efficiently and effectively. This role requires strong communication skills, a solid understanding of automotive repairs, and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services required, including auto body repair, tire service, and general automotive repair.
- Collaborate with service technicians to ensure accurate diagnosis and timely completion of repairs.
- Prepare service estimates and write service orders, documenting customer requests and vehicle issues.
- Maintain communication with customers throughout the repair process, providing updates on progress and any additional services needed.
- Handle customer inquiries and resolve any issues related to service or repairs.
- Ensure customer satisfaction by delivering high-quality service and addressing concerns promptly.
Qualifications
- Previous experience in automotive service writing or as a Service Advisor is preferred but not required
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to work collaboratively in a team environment while managing individual responsibilities.
- Detail-oriented with strong organizational skills to handle multiple tasks simultaneously.
- A passion for the automotive industry and a commitment to providing exceptional customer service.
- Join our team as a Service Advisor where your expertise will contribute to delivering outstanding automotive care!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Ability to Commute:
- Richmond, VA 23235 (Required)
Ability to Relocate:
- Richmond, VA 23235: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $60,000