Guest Services Associate

Description Job Summary: Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. Essential Job Responsibilities: Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls. Works directly with service manager and service drive, personnel contacting customers for service opportunities. Participates in Tony Group activities with product knowledge and informational sessions. Additional Responsibilities: Adhere to the Tony Group Standards SMILE: be positive and respectful to everyone GREET: greet everyone within five feet HELP: help every guest or find someone who can THANK: remember to always thank the guest GOLD: Go for Gold (Grand Opening Look, Daily) Qualifications Required Skills/Abilities: Good verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent Customer service skills. Education and Experience: High School Diploma or equivalent One month of related experience. Strong telephone skills required. Physical Requirements: Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.