Patient Services Representative

The Staff Patient Service Representative is an integral part of the health care team. The receptionist assists the health care team in a professional manner in the health clinic setting. Responsibilities include assistance in opening clinic and closing clinic (turns on computers, disperses messages, registers patients and schedules patients); working with all health clinic personnel to ensure an efficient and safe environment of care.

Duties and Responsibilities

The Staff Receptionist performs the following duties as assigned.

1. Provides clinical services.
   1. Greets patients and visitors upon arrival
   2. Answers telephone lines promptly.
   3. Correctly enters registration and insurance information into computer.  
   4. Secures all necessary signatures on patient’s medical record.
   5. Coordinates the delivery of patient care provided by the health care team.
   6. Various secretarial duties. 
   7. Verifies insurance benefits and obtains necessary information needed.  
   8. Collects patient payments.
   9. Schedules follow-up appointments as needed.
   10. Participates as a team member and promotes teamwork by assisting others with patient care and department activities.
   11. Maintains adequate inventory of medical forms, supplies.
   12. Learns all aspects of registration, scheduling, etc for optimal efficiency of the office.
   13. Demonstrates strong initiative to get daily work finished and processed.
   14. Communicates effectively with patients, physicians, providers and others. 
   15. Demonstrates accurate judgment.
   16. Notify supervisor of any problems, in a timely manner and works to resolve said issues.
2. Fulfills administrative duties.
   1. Assists in maintaining an efficient, safe, secure, orderly, and aseptic environment of care for all patients and employees.
   2. Is familiar with and abides by OSHA Standards, Hazardous Materials, Universal Precautions, use of personal protective equipment, Evacuation, Fire, Disaster, and Safety Plans.
   3. If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.
3. Performs all other duties as assigned.

Knowledge, Skills and Abilities

Required

• Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Clinic’s current operational protocols
• Knowledge of medical terminology and appropriate abbreviations
• Ability to read and comprehend short correspondence, and memos
• Ability to document, with clarity, all information relevant to a patient’s needs
• Ability to effectively present information in small group situations to patients, Clinic staff, and the general public. 
• Ability to work cooperatively with community agency personnel  to coordinate services for patients
• Ability to use  office equipment including but not limited to computers, fax machines, telephones and copiers
• Ability to prioritize and allocate resources

Preferred

• Spanish speaking and writing skills

Credentials and Experience

Preferred

• One (1) year of practice experience in a clinic office setting.

Required

• High School Diploma or GED

Special Requirements

The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination.  Requires sitting, standing and walking for extensive periods of time.   Requires working under stressful conditions or working irregular hours.  Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to work with a moderate noise level in the work environment is required.  Ability to handle significant stress.