What are the responsibilities and job description for the Customer Coordinator position at GENESIS PRODUCTS LLC?
Job Details
Job Location: Plant 8 - Goshen, IN
Position Type: Salary
Salary Range: Undisclosed
Description
Description
Genesis Products is seeking a self-motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.
Job Responsibilities
- Fills orders using internal ERP System, communicate expected delivery date, and backorders.
- Understand customer needs and requirements, field customer questions and concerns.
- Support Outside Sales Rep
- Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
- Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
- Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
- All other duties as assigned.
Qualifications
Requirements
- Proven inside sales experience
- Strong written and verbal skills in responding to client needs with a positive and professional manner.
- Excellent verbal and written communications skills; Excellent listening skills
- Possess people skills, data entry skills, and remain customer focused.
- Ability to multi-task, prioritize, and manage time effectively
- Proficient with Microsoft Office Word, Excel, and Outlook.
- Experience in customer service preferred.
- This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client-driven business.
