What are the responsibilities and job description for the Sales Territory Manager position at Genesis Reference Laboratories?
As a GRL Territory Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. You’ll travel frequently to meet with current and prospective clients to drive growth and ensure satisfaction.
Key Responsibilities
- Client Acquisition & Retention:
- Identify and target healthcare providers in relevant specialties.
- Maintain a strong sales pipeline and consistently onboard new accounts.
- Build and nurture relationships to ensure retention and account growth.
- Account Management:
- Conduct regular in-person visits (minimum monthly) to assigned accounts.
- Provide ongoing education and updates about company services and testing protocols.
- Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.
- Operational Support:
- Ensure accurate collection, shipping, supply management, and device expiration tracking.
- Coordinate with our Customer Experience Team as needed.
- Conduct routine in-services and troubleshooting visits.
- Laboratory Care Specialist (LCS) Support (if applicable by state):
- Assist with hiring, training, compliance checks, and performance feedback.
- Support onsite collection and account coverage as necessary.
- Cross-Functional Collaboration:
- Assist Account Managers with specimen issues, billing, or claims.
- Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
- Partner with internal teams on materials, billing, pickups, and competitive strategy.
- Compliance:
- Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.
Qualifications
Required:
- 3–5 years of relevant experience
- Valid driver’s license and reliable transportation
- Ability to travel extensively within the assigned territory
- Strong communication, organizational, and time management skills
- Proficiency with Microsoft Office / Google Workspace and CRM systems
- Comfortable standing for extended periods
- Ability to work independently and professionally in both clinical and field settings
Preferred:
- Bachelor’s degree in Business, Marketing, Communications, or related field
- Experience in medical sales or laboratory services
- Demonstrated success in building and growing client relationships
- Strong presentation and analytical skills
- Self-starter with the ability to thrive in a fast-paced, team-oriented environment
Benefits
- Time Off: 15 PTO days, 5 Sick Days, and 8 Paid Holidays
- Company Culture: Fun events, inclusive environment, and leadership development opportunities
- Health Insurance: Multiple plans available starting the 1st of the month after 30 days
- 401(k): 4% company match after 90 days
- Bi-Weekly Pay (Fridays)
Genesis Reference Laboratories is a Drug-Free and Smoke-Free Workplace. We are proud to be an Equal Opportunity Employer, including individuals with disabilities and veterans.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Expense account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Travel reimbursement
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $75,000
