What are the responsibilities and job description for the Bilingual Front Desk Receptionist / Patient Concierge position at Genesis?
Job Description
Job Description
Genesis by Dr. Reyhani : Patient Concierge
The Genesis team are dedicated to the pursuit of excellence in patient care and results. Working with us means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do and it shows.
Position Overview :
We are searching for a Patient Concierge to join our team. They are eager to understand our patient's needs and will strive for excellence in customer service. They find creative ways to build value in our brand by enriching our patient's experience. They want to work for a rapidly growing and evolving company and be a part of a talented team.
What we offer :
Paid Holidays
Additional PTO and sick time per CA law
500 health insurance stipend
24-$28 / hour, based on level of experience
Monday-Friday schedule
Position Responsibilities :
Reports directly to the General Manager
Owns the practice schedule - check patients in / out, schedule, reschedule, and confirm appointments
Manage practice cleanliness, supply levels, and other daily operations
Ensure there is always opportunity in the schedule for same day consultations and new clients
Deliver a warm and friendly welcome to our patients and help to ensure they have the best guest experience we can deliver
Work as an integral part of a cohesive team, ensuring the most seamless flow in operations each day
Maintain organization in the practice and keep detailed patient records
Represent the Genesis brand, mission, and culture
Any other administrative-related tasks required for business operations
Position Requirements :
Self-motivated, team player with excellent trouble-shooting capabilities and the ability to identify and solve problems
3-5 years of Patient Concierge / Customer Service experience, preferably in the dental field
Open Dental experience preferred
Bilingual : English / Spanish
Available to work Monday-Friday
Ability to meet employment eligibility requirements
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