What are the responsibilities and job description for the Junior Salesforce Administrator position at Genesys Works?
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FLSA Status : Exempt
Location : National (Remote in AZ, CA, DC, FL, GA, IL, IN, MD, MA, MI, MN, NJ, NY, NC, OH, OK, PA, TN, TX, VA, WA, WI)
Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships. Currently in 7 cities across the country, we are positioning ourselves for future growth and have an exciting opportunity for a strategic business leader to join the National team as a Junior Salesforce Administrator.
Reporting to the Senior Salesforce Administrator, the Junior Salesforce Administrator will play a key role in Genesys Works’ growth and success. They will be a key member of the Technology Team that enables Genesys Works to maximize individual, team, and organizational productivity by addressing business requirements through the maintenance and development of our Salesforce environment. As a member of the National team, you will directly contribute to the company’s overall progress and success by working closely with sites and departments across the organization to support our current instance and ongoing initiatives. The role will be based remotely.
Working in collaboration with other leaders and colleagues, the Junior Salesforce Administrator will be responsible for the following :
Duties and Responsibilities
- User Management and Case Support (40%)
Respond to user inquiries and troubleshoot issues through support tickets or direct communication.
Monitor Salesforce performance, troubleshoot issues, and escalate unresolved problems to the Senior Salesforce Administrator.
Assist in the setup and management of third-party integrations and applications.
Collaborate with the Senior Salesforce Administrator and consultants on large-scale projects and system enhancements.
The Ideal Candidate
The ideal candidate has the following :
Preferred Technical Skills
Compensation
In our quest to be a nonprofit employer of choice, we offer :
Genesys Works Organizational Values
We believe young people and communities have the ability to shape their economic futures and build choice-filled lives. We leverage compassion in our advocacy to correct long-standing social injustices.
We believe in the power of working together in respectful partnership to create opportunities and meaningful change. By listening and evolving together, we create lasting and measurable impact.
Sustainability
We prioritize building resilience to withstand challenges, while also fostering continuous improvement in an ever-changing world. We responsibly allocate resources and ensure that every decision we make is guided by integrity and commitment to mission fidelity.
Equity
We commit to advancing economic opportunity to guide our obligations and interactions. We acknowledge systemic barriers and advocate for equal access to resources and opportunities that promote upward mobility.
Respect
We foster a culture of inclusivity, where everyone is valued and treated with dignity, in order to build stronger communities and create meaningful change. We act with kindness, seek to understand, and remain open to learning.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Commitment to Diversity
Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. Genesys Works will not tolerate discrimination or harassment of any kind. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission. As such, we seek to recruit, support, develop, and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve.
Commitment to Inclusivity
Genesys Works remains committed to fostering a more equitable, inclusive, and united society. We stand in solidarity with members of the BIPOC and LGBTQ communities and seek partnerships that help dismantle the systems that lead to inequity in pursuit of a more just community.
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