What are the responsibilities and job description for the Field Engineer position at Genetec?
- Location: candidates can be located anywhere in the USA*
As a Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec's solution portfolio.
You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.
What your day will look like:
- Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
- Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners
- Develop and maintain a strong relationship with new and existing customers
- Develop and maintain an extensive working knowledge of Genetec's solutions
- Properly document all activities and anomalies encountered in the Genetec Systems
- Ensure timely escalation of critical customer related issues through proper channels
- Provided functional requirements based on customer feedback to facilitate product Improvement
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
- Document on-site or remote service interventions
- Bachelor's degree or Technical College Degree in Computer Sciences, Computer Engineering, or equivalent experience
- Possess strong analytical and troubleshooting skills (detail-oriented)
- Ability to work independently and in a team
- Ability to listen and to adapt to different personalities and situations
- Comfortable interfacing with key individuals at major accounts in sensitive situations
- Effective organization and time-management skills
- Must be able to work in a fast-paced technical environment
- Experience in system deployment, configuration and troubleshooting
- Must possess a valid driver's license and passport
- Ability to travel up to 25-50% of the time across North America
- Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
- Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Database query and management skills
- Understanding of server virtualization concepts
- Experience with encryption and certificates
- Experience with PowerShell or other scripting languages
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications is an asset
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
