What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Genetti Best Western Plus Center City?
Overview
We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team at our highly established hotel and conference center. The ideal candidate will excel in providing exceptional customer service, ensuring that every guest has a pleasant and memorable experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.
Duties
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Handle phone calls with professionalism, providing information about reservations and services.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance departments to ensure guest satisfaction. Light cleaning duties within lobby areas.
- Assist in managing reservations through the hotel management system.
- Uphold high standards of hospitality and professionalism at all times.
Qualifications
- Previous experience in customer service or hospitality is preferred; hotel or resort experience is a plus.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Strong phone etiquette and interpersonal skills to engage with guests positively.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficient in using computer systems and hotel management software.
- Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
- A passion for delivering outstanding guest services in a hospitality setting.
Join our team as a Night Audit/ Front Desk Agent and contribute to creating exceptional experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Relocate:
- Wilkes-Barre, PA 18701: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15