Assistant Executive Director

General Function:

The Assistant Executive Director will provide leadership and supervision for overall operations, membership, and special events. This person will be responsible for marketing, assist with the annual campaign, and community outreach. The position works closely with the Program, Childcare and Aquatics department to support program areas in sports, child care, fitness, aquatics, and other areas as needed and is directly accountable for overall success. 

This position is responsible for assuming a leadership role with the Annual Campaign which raises funds for operational overhead and for families that need financial assistance. In addition, they will assist in supervising, training, and motivating a large staff and volunteer base. The incumbent will also work closely with the Executive Director in development of the annual budget and is responsible for the effective use of resources in improving operations. In conjunction with lead volunteers, this position will direct, plan, and participate in monthly board meetings, volunteer committees, staff leadership, and the annual campaign meetings.

With support of the executive director, the assistant executive director will assist program staff in developing and interpreting their annual budgets and provide guidance for successful programming. Ensure the maintenance of the overall performance of the facility. Be visible, conscious, and aware of members’ needs and generate solutions to problems and conflicts. 

Primary Job Duties:

• In conjunction with the Executive Director, provide leadership to the Geneva Family YMCA and service areas of the community.
• Accountable for the direct leadership of the day-to-day operations as well as the expected financial results and operational metrics.
• Assists in recruiting, leading, and managing volunteer committee of management for the branch, maintaining set structures, numbers, and expectations for the volunteers.
• Responsible for all activities as well as supervision of all membership, special events, member sales and services, and corporate membership sales.
• In conjunction with Program, Childcare, and Aquatics Directors; provides support and guidance for program areas such as sports, aquatics, fitness, childcare and other programs.
• Accountable for creating a growth-based action plan that will increase membership sales, membership retention, activity participation, as well as community awareness in Geneva and surrounding communities
• Will be accountable for the leadership of marketing, public relations, communications, and community events and activities.
• Responsible for monthly Membership, Program and Fundraising reports.
• With support of the Executive Director the Assistant Executive Director is responsible for mentoring, coaching, and directing the performance of all Full Time Exempt staff and providing supervision of 50 part-time staff/instructors.
• Responsible for budget management as well as leadership in the Annual Campaign.
• Will be required to effectively assess and improve staff performance when required.

Qualifications:

• Must have a 4-year degree or the equivalent in related working experience in the YMCA.
• Will be required to have a demonstrated background in fiscal management, financial development, recruitment and development of volunteer leadership, community involvement and strategic planning.
• Demonstrate experience in the ability to successfully manage the day-to-day operations of the facility.
• Must be able to relate well to the public, staff, YMCA members, and key stakeholders.
• Must be competent in membership and program development, staff selection and development, and facility operations.
• Should possess skills in communications and member relations, motivating staff and volunteers, supervision, staff selection, training, and evaluation.
• Experience in management and development of volunteer involvement; ability to recruit top community leaders.
• Can develop positive relationships with YMCA members, program participants, city and the community.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Obtain and maintain all required training for this position.
• Must be a team player with a commitment to excellence.
• Must have a flexible schedule which may include some nights and weekends

Essential Roles:

• Oversee new member surveys and respond to all feedback.
• Responsibilities include procurement, accounts payable, receivables, budgeting, payroll, and managing various projects.
• Coordinate program registration, including logistics to support registration. Participate in the planning of the annual budget; manage and implement the approved budget for membership and take appropriate action to correct variances.
• Supervise and support the Welcome Center Team with front desk changes and communication to all staff. 
• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. 
• Provide ongoing training for front line staff to enhance member service, member retention and member service. 
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registrations.
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.  
• Respond to customer service issues, compliments, and complaints in a timely manner in order to increase member satisfaction and retention. 
• Develop, meet, and exceed membership satisfaction and retention goals. 
• Develop and maintain a system for facility tours. 
• Perform other duties as assigned.