What are the responsibilities and job description for the Hotel Front Desk Clerk position at Geneva On The Lake Resort?
Overview:
We are seeking a customer-oriented and detail-focused Front Desk Agent to join our team. This is an overnight position.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently, ensuring all necessary information is accurately recorded
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, cancellations, and room assignments
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Conduct night audit procedures to reconcile daily transactions
Qualifications:
- Previous experience in hospitality or guest services preferred
- Strong communication and interpersonal skills
- Ability to speak multiple languages is a plus
- Knowledge of hotel management systems and procedures
- Excellent phone etiquette and familiarity with phone systems
Join our team as a Overnight Front Desk Agent and be part of a dynamic environment where your customer service skills will shine.
Apply now if you are passionate about providing exceptional service and creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $15.50 per hour
Expected hours: 15 – 30 per week
Schedule:
- 12 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16
