What are the responsibilities and job description for the Part-time System Support Analyst position at Geneva Trading?
Role: Part-time System Support Analyst is pivotal in delivering high-quality desktop support and ensuring exceptional customer satisfaction with systems and applications. This position involves troubleshooting PC and Mac software and hardware, supporting various end-user devices, including PCs, printers, scanners, mobile devices, and other peripherals.
Responsibilities:
- Configure and maintain Windows PCs and Windows Servers to ensure optimal performance.
- Conduct system performance testing to identify and resolve inefficiencies.
- Provide first-line support for all administrative group software and hardware issues.
- Manage user account creation and maintenance.
- Build and set up desks and workstations for employees.
- Ensure consistent in-office support coverage five days a week. (Working hours 12:00-5:00 CST)
- Provide audio-video conference room support.
- Collaborate with trade support to monitor applications and maintain infrastructure.
- Manage the configuration and maintenance of phone systems.
- Coordinate shipping of hardware to off-site locations.
- Maintain inventory of workstations, monitors, and other equipment.
- Build and tune monitoring tools to prioritize desired alerts and prevent unwanted/unneeded alerts.
- Script solutions to automate basic tasks as needed
- Document processes and procedures related to trading applications and exchanges.
Qualifications:
- 1 year working with computer hardware, GPUs, Memory, CPU, etc.
- Ability to make sound decisions in a fast-paced, high-pressure environment
- Excellent Troubleshooting skills
- Good attention to detail when digging through log files to find application issues
- Strong Windows experience
- Ability to pick up and understand new processes/applications
- Scripting PowerShell is a plus
- Database experience is a plus
- Able to do physical work desk setups.