Service Advisor

Gengras Motors Cars is hiring Service Advisors! This is a great opportunity to begin your career at a high performing family owned dealership group!

With more than 75 years of providing CT, MA and VT with superior vehicles and service, Gengras Motor Cars has a reputation for providing all its customers the largest selection at the best price. Our Advisors earn an excellent income and enjoy the benefits of working with a very successful and progressive organization.

The right individual will be looking for a growth opportunity in a dynamic environment. We expect all our advisors to be fully engaged in training and improving their craft. We invest in all our employees; all you need to do is come to work ready to learn and grow!

Job Type: Full-time

Salary: $67,600.00 - $90,000.00 per year

Benefits include:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) plus match
• PTO (1 week)
• Paid Vacation (2 weeks starting Day 1!)
• Paid Holidays
• Paid Training
• Growth Opportunities

Position Summary for Service Advisor

• The Service Advisor is responsible for offering first-class customer service, scheduling service work, selling additional needed service to the customers and customer retention.

Essential Responsibilities Service Advisor

• Builds and maintains relationships with customers and fellow employees.
• Writes repair orders and completes tasks daily to ensure that customers are kept up to date and their vehicles are repaired properly and in a timely fashion.
• Provides accurate cost and time estimates when scheduling appointments and discussing the vehicle repairs.
• Provides accurate and honest advice to the customers on the care of their vehicles when selling additional service work.
• Follows up with customers to ensure service satisfaction.
• Maintains a high level of customer satisfaction, as measured by the region's "CSI" scores.
• Continues to monitor and improve on important industry benchmarks as measured in a simplified and competitive pay plan.

Nature of Customer Contact for Service Advisor

• The Service Advisor has a high level of customer contact throughout the workday via face-to-face interaction, phone conversation and email.

Minimum Experience, Skills and Knowledge Requirements for Service Advisor

• Minimum of one year Service Advisor experience within the automobile industry.
• Demonstrated customer service and problem-solving skills.
• Strong numerical and computer aptitude.
• Demonstrated organizational skills.
• Ability to work in a fast-paced environment.
• Ability to read and speak English (a second language may be helpful, but not required).
• Demonstrated desire to learn and grow

License and or Certification requirements for Service Advisor

• Valid driver’s license
• Clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $65,368.63 - $89,520.85 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Weekends as needed

Ability to Relocate:

• East Hartford, CT 06108: Relocate before starting work (Required)

Work Location: In person

Salary : $65,369 - $89,521