What are the responsibilities and job description for the Administrative Assistant (Insurance Brokerage Support) position at Genie Energy?
CityCom Health is looking for a detail-oriented and dependable Administrative Assistant to join our growing insurance brokerage team. This position plays a vital role in ensuring smooth day-to-day operations by providing direct administrative support to licensed agents and internal staff. Ideal candidates will have a background in administrative work—preferably in an insurance or healthcare setting—and be confident handling client communications, policy tracking, and documentation with efficiency and accuracy.
Key Responsibilities:
- Provide day-to-day administrative support to agents and staff, ensuring timely completion of routine tasks
- Handle incoming calls, emails, and messages from clients, prospects, and insurance carriers
- Maintain and update Social Media and Webpage
- Maintain accurate records of communications and assist with client follow-ups during Open Enrollment and Special Enrollment Periods (SEPs)
- Help maintain and update CRM records, including contact information, policy status, and important client notes
- Organize digital and physical files, scan and upload documents, and ensure compliance with documentation standards
- Maintain office supplies
- Provide basic support for internal meetings and trainings, including scheduling and material preparation
Required Experience & Skills:
- 1–2 years of experience in an administrative support role (experience in an insurance or healthcare environment is a plus)
- Familiarity with the health insurance industry, including ACA, Medicare, or supplemental products, is a bonus but not required
- Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with CRM or agency management systems
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills; professional and client-friendly demeanor
- Ability to manage multiple tasks, prioritize effectively, and follow through independently
- Comfortable navigating carrier websites and portals for document uploads and case status updates
Join Our Team!
At CityCom Health, we’re on a mission to simplify health insurance for individuals and families. If you're a dependable, organized professional who enjoys supporting others and keeping operations running smoothly, we’d love to hear from you. Your contribution will help our agents deliver faster service with a personal touch.
