What are the responsibilities and job description for the Inbound Energy Customer Care Specialist - Remote position at Genie Energy?
Genie Retail Energy’s Customer Service Department is the heart of our company. By coming to work in our department, you will be among the frontline communicators who listen to customer concerns, answer questions, and find solutions for our customers. Our work is interactive, challenging, and critical to our success. Bring your reliability, positive energy, and confidence to the Genie Retail Energy family which offers growth and opportunity. Salary 15.00 to 16.00 an hour plus commission to start
Our team is seeking professional candidates to work in a remote environment that have the ability to work well both individually and within a team. The top 4 qualifications include being reliable, energetic with a positive attitude, a good listener, and great problem solver The position offers a variety of responsibilities and will challenge you daily:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Focus of customer retention.
- Providing customers with the organization’s service standards.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties as assigned.
Requirements:
- High School Diploma/GED
- Bilingual a plus
- Some sales and customer service experience
- Excellent communication skills, including verbal with proper grammar.
- Excellent computer skills.
- Detail-oriented with the ability to multitask.
- Some experience with MS Excel is a plus
- Able to react effectively and calmly in escalated situations
Benefits Program:
- Competitive Wages
- Medical, Dental and Eye insurance available
- Vacation and Sick time
- 401K benefits