What are the responsibilities and job description for the Electronics Repair Technician position at Genius Repair Inc?
Job Title: Electronics Repair Technician
Job Description:
Join our team of skilled Electronics Repair Technicians dedicated to keeping our customers connected by efficiently repairing their devices. This role offers an opportunity to engage with customers, deliver excellent service, and troubleshoot various types of electronics, ensuring high-quality repairs and exceptional customer satisfaction.
Key Responsibilities:
- Engage with customers, providing reassurance and delivering outstanding customer service.
- Perform repairs on various electronic devices, including Cellphones, Tablets, Computers, and Game Consoles.
- Meet or exceed key performance objectives, including service and repair metrics.
- Handle inventory tasks such as counting and monitoring stock levels.
- Maintain clear and professional communication, both orally and in writing, with customers and team members.
- Troubleshoot and diagnose technical issues, explaining solutions in a simple, understandable manner.
- Make professional phone calls to address customer inquiries and concerns.
Qualifications:
- Minimum of 6 months of face-to-face customer service experience.
- At least 6 months of experience in product service support or troubleshooting electronics.
- Experience repairing cellphones, tablets, computers, and game consoles.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent verbal and written communication skills.
- Team player with strong collaboration abilities.
- High School diploma or equivalent.
- Basic knowledge of Microsoft Office.
- Ability to work flexible hours between 9 AM EST to 5 PM EST, Monday to Saturday.
Additional Requirements:
- Clean Driver’s License.
- Successful completion of pre-employment background check.
Job Types: Full-time, Part-time
Pay: $16.00 - $22.00 per hour
Expected Hours: 35 – 40 per week
Schedule: 8-hour shifts
Supplemental Pay: Bonus opportunities
Benefits: Flexible schedule
Education Required: High School or equivalent
Experience Required:
- Repair: 1 year (Preferred)
- Equipment Repair: 1 year (Required)
- Customer Service: 1 year (Required)
License/Certification Required: Driver's License
Work Location: In-person
If you have the experience and passion for electronics repair, we'd love to hear from you!
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Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid training
- Tools provided
Schedule:
- 4 hour shift
- 8 hour shift
- Every weekend
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $16 - $22