What are the responsibilities and job description for the Vice President of Customer Success - Programmatic Media position at Genius Sports?
A bit about us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partnr to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.
Genius Marketing Suite
Genius Sports is the leading provider of sports data, technology, and digital solutions. Our FANHub platform powers fan engagement and activation, delivering innovative advertising products that drive revenue and audience growth for brands, agencies, and rights holders worldwide.
Role Overview
We are seeking a Vice President of Customer Success to lead our North American Customer Success team for Genius Sports' advertising products, specifically the FANHub platform. This leader will oversee both the managed service and self-service revenue lines, ensuring exceptional client satisfaction while driving revenue growth and account expansion.
Key Responsibilities
- Customer Success Leadership : Develop and execute a strategic vision for the Customer Success function, ensuring a best-in-class experience for clients leveraging FANHub's advertising solutions.
- Revenue Growth & Retention : Drive revenue expansion from existing accounts by identifying upsell and cross-sell opportunities while ensuring high customer retention and satisfaction.
- Operational Excellence : Oversee customer onboarding, campaign execution, and ongoing account management across both managed and self-service clients, ensuring seamless delivery and measurable success.
- Team Management & Development : Lead and mentor a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession.
- Cross-Functional Collaboration : Partner with Sales, Product, and Marketing teams to refine go-to-market strategies, enhance platform capabilities, and develop data-driven customer engagement strategies.
- Customer Advocacy : Act as the voice of the customer within Genius Sports, providing insights and feedback to inform product development and innovation.
- Performance & Analytics : Establish and track key performance metrics, leveraging data to drive continuous improvement and business impact.
Qualifications & Experience
What's in it for you?
The salary for this role is based on an annualized salary of up to $200,000. This role will also be eligible to take part in Genius Sports Group's benefits plan.
As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking 'Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Salary : $200,000
