Cashier

Cashier Job Overview

The Cashier is the first employee to interact with arriving guests as they

enter the restaurant. It is the job of the Cashier to greet arriving

guests, welcome them to Good Boy Po'boys, assist with ordering by making

recommendations and answering questions about the menu, answer the phone,

take to-go orders and assist with cleaning and bussing tables. The guests

receive their first impression of the service of the restaurant by their

exchange with the Cashier. The Cashier is a personal representation of the

service and overall hospitality of the staff of the restaurant. While

guests are waiting for their meals or waiting for to-go orders to be ready,

it is the job of the Cashier to ensure that the guests are made comfortable

and kept informed of the status of their order or wait times.

General Responsibilities

• Make sure all countertops and cases are wiped down and clean
• Make sure entry doors and parking lot are clean, free of debris and inviting
• Greet each guest that comes through the door with a warm greeting and a smile
• Provide guests' with accurate wait times while maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
• Follow recipes when making hot or cold beverages for guests
• Maintain and clean all equipment used for crafting beverages
• Monitor and clean all tables in the restaurant.
• Smile when answering the phone. The guest can tell.
• Take accurate to-go orders. Make sure to always write the order down, take the guests name and phone number, repeat and clarify the order and quote accurate times for pick up.
• Know all of Good Boy Po'boys policies and procedures (how we handle large parties, reservation requests, etc.) and know when to get a manager.
• Perform all opening duties, closing duties, side work during the shift and any other duties assigned by the manager on duty
• Thank every guest as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty
• Be able to answer questions about the restaurant and / or the menu when the guest inquiries

Job Qualifications

Education :

Experience :

Management Activities

Discretion / Independent Judgment

This position does represent the company in handling complaints,

arbitrating disputes or resolving grievances. As a Good Boy Po'boys Cashier you

will be expected to work with guests and visitors to ensure satisfaction. A

Good Boy Po'boys Cashier will have to take initiative and get creative in

resolving guest challenges and involve a manager only when previous methods

have been unsuccessful.

ADA Information

Physical Requirements

Working Conditions

Appearance / Uniform Standard