Logistics Account Manager

For over 35 years, Genpro Inc. has lived on the pulse of the freight marketplace, deploying smart solutions that keep our customers moving forward. Our focus every day is to provide cost effective solutions, maintain clear and transparent communications, and to be the go-to, reliable logistics provider. From expedited services for perishable products, to drop-trailer projects during surges, to optimizing your inbound network to control costs - our innovation provides the solution.

If you are looking for an innovative and entrepreneurial environment where you can utilize and develop your skills, be recognized and rewarded for your efforts, and be an integral part of the corporate strategy, Genpro Inc. is the place for you.

POSITION SUMMARY:

The Account Manager works directly with Genpro’s customers and are responsible for meeting customer's shipping needs by optimizing use of dedicated and brokerage capacity. They will be responsible for coordinating the efforts between departments in order to meet the transportation needs for orders scheduled, while maximizing cost efficiency and maintain highest level of service.

The Account Manager manages the full cycle of customer business development for existing major accounts. They will work closely with the Carrier department to identify truck capacity to meet the financial goals of the company by securing spot and long term business from assigned customers. This position drives revenue growth through identification of business expansion opportunities with assigned customers. They will develop and maintain strong relationships with assigned accounts.

Must have experience in logistics, supply chain, or transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops and maintains strong relationships with key account decision makers.
• Serves as point of contact with customers to provide a superior level of customer service in order to maintain and ensure growth at profitable levels.
• Meets or exceeds annual sales and profitability goals by obtaining spot and long-term business from assigned accounts.
• Partners with customers and Carrier Sales to find solutions to move any last minute/critical shipments that arise
• Takes orders, negotiates, and develops customer rates.
• Sets pricing targets and coordinates pricing with Carrier Sourcing.
• Analyzes capacity and volume needs to ensure business requirements are met.
• Works with customers on improving forecasting and capacity needed.
• Develops and maintains effective communication and working relationships with other Genpro departments.
• Works with other Genpro departments as necessary to effectively oversee track and trace process, ensure order entry compliance and resolve claim issues.
• Improve efficiencies in tracking and updating status of all customer orders being moved through TMS.
• Adheres to and helps ensure compliance with all company policies and procedures.
• Effectively resolves and/or escalates issues as appropriate.
• Coordinates strategy and content for onsite meetings.
• Performs other duties as required.

QUALIFICATIONS

• Excellent sales skills
• Logistics and/or Transportation background preferred
• Problem Solving and Intelligent Troubleshooting skills
• Excellent Communication, Presentation and Influencing Skills
• Excellent organizational skills, with the ability to handle multiple priorities and deadlines
• Demonstrated analytical, critical thinking, deductive reasoning and problem solving skills.
• Self-Starter, Highly Motivated/Self Directed
• Sees the big picture, but not afraid to be the Doer (i.e. Lead by example)
• Excellent Time Management Skills
• Proficient technology skills; expected to understand all operational applications utilized by division

You’ll truly appreciate what Genpro Inc. has to offer:

Exceptional Culture - We prioritize connection through our quarterly town hall meetings, monthly festivities, and holiday gatherings, fostering a strong sense of community.

Diversity & Inclusion - We value the unique perspectives of each team member, believing that this diversity is essential for a collaborative atmosphere filled with innovative ideas.

Opportunities for Growth - Our hire-to-retire philosophy ensures that employees have unparalleled chances for career progression and professional growth.

Rewarding Referral Program - Our team loves what they do, and there’s nothing better than inviting friends to join in on the excitement!

Employee-Focused Organization - Our team members are central to our mission, and we believe that a satisfied and engaged team delivers exceptional performance.

Additional Benefits - We provide a competitive PTO, health/dental/vision coverage, and a 401K match.

Genpro Inc. provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers, and leaves of absence.