What are the responsibilities and job description for the Customer Service Specialist position at GENROSE Stone and Tile?
Job Title : Experienced Customer Service Representative with Logistics Knowledge
Job Location : Middletown
Job Type : Full - Time
Department : Customer Service
Reports to : Director of Logistics
Position Overview :
We are seeking a motivated, experienced Customer Service Representative to join our dynamic team. This role requires exceptional customer service skills, a strong attention to detail, and a basic understanding of logistics to ensure our customers receive the highest quality support. The ideal candidate will be adept at managing customer inquiries, resolving issues, and supporting logistics processes to maintain smooth operations and customer satisfaction.
Key Responsibilities :
- Customer Service :
- Provide excellent customer service via phone, email, and live chat.
- Respond promptly and professionally to customer inquiries, complaints, and requests.
- Resolve customer issues by identifying the problem, offering appropriate solutions, and ensuring timely follow-up.
- Maintain positive relationships with customers to promote brand loyalty and retention.
- Logistics Support :
- Assist in tracking shipments and managing delivery schedules.
- Coordinate with logistics partners, warehouses, and vendors to ensure accurate order fulfillment and timely deliveries.
- Troubleshoot logistics-related issues and collaborate with the logistics team to resolve problems efficiently.
- Administrative Duties :
- Maintain accurate customer records and update systems with order and shipment information.
- Document and escalate unresolved issues to appropriate departments.
- Assist with inventory tracking and ensure product availability for customer orders.
- Cross-Department Collaboration :
- Work closely with the sales and logistics teams to ensure a seamless customer experience.
- Communicate effectively with other departments to resolve customer concerns and fulfill customer requests.
Qualifications :
Preferred Qualifications :
Why Join Us :
If you are passionate about delivering exceptional customer service and have a basic understanding of logistics processes, we'd love to hear from you! Apply today and become a part of our dedicated team.
