What are the responsibilities and job description for the Customer Support Specialist position at GenServe?
About GenServe, LLC
GenServe, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales in the United States, serving primarily commercial customers in various industries. The company’s plan is to continue to accelerate its already rapid growth through further investments in organic sales growth and acquisitions. The Company’s complete and extensive service platform positions it as a one-stop shop for all commercial generator maintenance needs. Established in 1990, the Company has the largest team of Electrical Generating Systems Association (EGSA) certified technicians in the Northeast and an expanding footprint in other regions. GenServe is headquartered in Plainview, NY, with branch offices in New Jersey, Pennsylvania, Illinois, Florida, Texas, and California and is accelerating its growth into new territories across North America. In August 2024, the Company was acquired by private equity firm Aurora Capital Partners.
Customer Support Specialist:
Job Duties
· Answer incoming phone calls
· Direct calls to appropriate personnel
· Assist customer requests for service tickets, sample reports, contract info, etc.
· Assist or direct customers looking to pay their bill to A/R
· Update site info
· Sort, organize, and get equipment info for bad oil/coolant samples that need to be quoted
· Gather and organize sign in/sign out sheets for various customers needed for billing
· Follow up with customers on jobs that need PO’s for billing
· Manage customer portals with updates, invoices/billing, etc.
· Assist with last effort renewals
· Assist with QR follow up when needed
Competencies
· Strong communication skills
· Organized
· Detail Orientated
Key Skills
· Strong Computer Knowledge
· Salesforce Experience
· Field service organization experience
· Customer service experience
Salary : $75,000 - $80,000