AVP, Inside Sales Manager

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP Inside Sales Manager to join our team!

Reporting to the VP, Inside Sales, this position manages a sales team of Account Executives who are responsible for mortgage loan originations through a call center model. This position drives loan production by implementing sales strategies, optimizing lead conversions and ensuring adherence to regulatory requirements and company guidelines. This role manages pipeline efficiency, monitors key performance metrics and partners with internal teams to streamline the loan origination process.

This position is responsible for maintaining a high performing sales team through leadership, coaching and process improvements, driving loan production, enhancing sales strategies and team effectiveness to achieve overall business objectives. Additionally, this role creates and administers ongoing training programs for the Account Executive team, ensuring consistent sales practices, product knowledge and awareness of current market conditions.

Qualifications Include:

• Bachelor’s Degree in Business, Finance, or related field (or equivalent combination of years of experience with High School Diploma/ GED
• 5 years’ experience in mortgage sales and operations
• 3 years’ experience managing people and leading teams highly preferred
• Proven ability to manage inside sales teams and drive loan production
• Strong knowledge of mortgage products, underwriting guidelines, and regulatory requirements
• Proficiency in loan origination systems, CRM platforms, and sales technology tools
• Strong project management skills
• Strong skills and experience in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Strong results orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgment; ability to analyze and interpret data to identify opportunities and propose solutions
• Strong problem-solving abilities
• Demonstrated ability to recognize and support the organization’s culture, values, and priorities
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The base salary for this position is $60,000.00 annually 
• This position is eligible for a monthly commission

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify

Salary : $60,000