VP, Field Operations

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Field Operations to join our team!

Reporting to Genstone Financial Leadership, this position is responsible for establishing, managing, optimizing and maintaining a profitable and highly productive consumer and Business Purpose Loan (BPL) mortgage operation. This role manages all aspects of sales and operations, including developing and managing sales and operational teams, driving teamwork and productivity, and ensuring operational excellence. 

Additionally, this role recruits, trains and develops a results-driving team and implements effective strategies to maintain a competitive product range, ensuring profitability, efficiency and alignment with business objectives. Additionally, this role focuses on continuously refining the operational model to drive sustainable operational growth.

Qualifications Include:

• Bachelor’s degree in Business, Finance, Operations Management or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 5 years’ experience successfully leading sales and operational teams in commercial or residential mortgage lending, business purpose lending or related function
• 5 years’ experience managing people and leading teams
• Proven track record of exceeding sales targets and building strong client relationships
• Strong experience in profit and loss (P&L) management, financial planning and business strategy execution
• Strategic leadership with proven ability to foster a positive, collaborative work environment
• Strong verbal and written communication skills; ability to effectively communicate with all stakeholders
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/ or drive required results
• Collaborative and consultative workstyle; demonstrated investment in the success of the broader team and organization
• Strong execution skills with a results driven mindset; able to link to business needs with tactical execution and results
• Demonstrated critical thinking and problem-solving abilities coupled with strong analytical skills and sound judgement
• Strong problem-solving abilities: ability to analyze and interpret financial data to identify opportunities and propose well-developed solutions
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to consistently bring projects to successful completion
• Strong attention to detail; strong compliance orientation
• Self-directed; comfortable working with ambiguity and uncertainty
• Able to manage and lead change; agile; high learning agility
• High degree of professional maturity, integrity, ability to maintain confidential data and information
• High degree of business acumen; strong fiscal and technical aptitude
• Proficient with MS Office suite (Outlook, Excel, Word, PowerPoint); role requires an understanding of the application of systems and workflow to advance the efficiency of operations

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The base salary for this position is $150,000 annually 
• This position is eligible for a monthly commission

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify

Salary : $150,000