What are the responsibilities and job description for the IT Support Analyst position at GenTech Associates?
Job Description
we are looking for someone who will, under direct supervision, provide management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
Job Requirements
- Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
- Create and maintain tickets in Remedy.
- Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
- Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
- Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
- Setup and install computers for new hire onboarding’s.
- Proficient in Win 10, and Office 365.
- Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
- Attention to the details and high concentration.
- Must have a strong characteristic and spirit for good and sound customer service.
- He/she should be able to work with people and must have strong communication skills.
- Must be able to establish a good working rapport with the clients quickly.
- He/she should be willing to work at odd hours at times.
- Must have patience, a logical mind and must be willing to learn continuously.
GA #1979
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Zionsville, IN 46077 (Required)
Work Location: In person
Salary : $55,000 - $65,000
