What are the responsibilities and job description for the Director of Operational Excellence position at Gentiva Hospice?
Our Company :
Gentiva Hospice is a member of the Gentiva family, which is an industry leader in hospice, palliative, home health, and personal home care. We are dedicated to being by the side of those who need us, offering physical, spiritual, and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians translates to better care for everyone. That's why we provide ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Join us and contribute to making a lasting difference in people's lives every day.
Overview :
We are seeking a Director of Operational Excellence to support our branches throughout the region. This pivotal role will report directly to the Vice President of Operations or their designee and will champion education, training, and quality delivery.
To qualify for this position, you MUST :
Be a Registered Nurse (RN)
Have at least 2 years of recent hospice management experience
Reside in the relevant state
Be open to 50-75% travel
Duties :
Provide guidance, leadership, and support to regional branches to effectively achieve administrative objectives, orientation, and retention.
Play a critical role in branch leader orientation.
Collaborate with clinical and operational teams to enhance our hospice services and ensure the highest quality patient care.
Travel regularly to multiple offices / branches within a specific area.
Essential Functions of Position :
Collaborate with branch leaders on orientation, mentoring, and educational activities within the assigned area.
Utilize quarterly on-site audit results to plan necessary in-services.
Assist in monitoring staff in-service training hours / educational attendance to meet regulatory requirements.
Act as a resource to ensure compliance with regulatory and company requirements by implementing systems, policies, and standards for inspections, surveys, and reviews.
Coordinate with corporate staff, Medical Director, Clinical Manager, and Executive Director regularly.
Ensure that agencies have access to updated copies of all applicable regulations, statutes, and policies.
Take responsibility for the clinical services function across various care settings.
Participate in coordinating all aspects of patient hospice care and the hospice's quality assessment and performance improvement program.
Perform additional duties as assigned.
About You :
Registered Nurse - bachelor's degree preferred
Five years of previous operations / managerial experience, including 3 years in the hospice service industry.
Unencumbered and active RN license in the state required.
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