What are the responsibilities and job description for the After Hours Call Support/Scheduler - Remote position at Gentiva Personal Care?
Our Company
Gentiva Personal Care is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for a After Hours Call Support/Scheduler - Remote to joing our team. This position will directly report to the Assistant Director PC, Branch Director PC or Branch Manager PC and is responsible for ensuring that home visits are scheduled and completed as required.
- Remote position
- Per diem
- Provide support and answer high volume calls evenings and weekends
- Provides customer service to caregiver staff, client, family and referral sources.
- Scheduling - Matches appropriate staff to client. Receives and assesses intake and client requests for service. Assigns qualified staff to clients appropriately.
- Handles client complaints and writes incident reports as necessary
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary Range - $14.50/HR to $26.95/HR
About You
Knowledge/Skills/Abilities/Expectations:
- Strong communication, interpersonal and organizational skills.
- Extensive telephone use is required.
- Ability to maintain confidentiality.
- Extremely detailed oriented and able to multi-task.
- Communicates clearly, effectively and in an organized manner.
- Competent to access Gentiva information systems to retrieve and utilize pertinent information in the performance of job related responsibilities.
- Must read, write and speak fluent English.
- Performs other related duties as assigned.
Education:
- High School Diploma or equivalent.
- Documented coursework in business communications preferred.
We Offer
- Competitive Salaries
- Mileage Reimbursement
- Professional growth and development opportunities
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet stage specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
Location
Gentiva Personal CareSalary : $15 - $27