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Guest Experience Associate

Gentlemen's Cut
Louisville, KY Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/19/2025

Job Overview
We are seeking a dedicated and enthusiastic Guest Experience Associate to join our team in providing exceptional experiences for our guests. The ideal candidate will possess strong customer service skills and a passion for customer care. As a Guest Experience Associate, you will be the first point of contact for guests, ensuring their needs are met with professionalism and courtesy.

Responsibilities

  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Manage front desk operations, including check-in and check-out processes.
  • Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
  • Maintain knowledge of Gentlemen's Cut services and promotional offers.
  • Operate phone systems to manage incoming calls and provide information to guests.
  • Process inquiries and appointments efficiently.
  • Collaborate with stylists on home care for guests and rescheduling needs.
  • Uphold Gentlemen's Cut policies and procedures while maintaining a high standard of customer service.
  • Maintain a clean work environment.
  • Bending and lifting up to 25lbs.
  • Sweeping hair, folding laundry and assisting team as needed.

Qualifications

  • Previous experience in customer service or hospitality is preferred
  • Familiarity with front desk operations is a plus, but not required
  • Strong phone etiquette and communication skills are essential for interacting with guests effectively.
  • A positive attitude, attention to detail, and the ability to work in a fast-paced environment are crucial for success in this role.

Join our team as a Guest Experience Associate and contribute to creating memorable experiences for our guests while advancing or starting your career in the cosmetology industry!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • Employee discount
  • Free parking
  • Paid time off

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evenings as needed
  • Evening shift
  • Morning shift
  • Rotating weekends
  • Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15

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