What are the responsibilities and job description for the Guest Experience Associate position at Gentlemen's Cut?
Job Overview
We are seeking a dedicated and enthusiastic Guest Experience Associate to join our team in providing exceptional experiences for our guests. The ideal candidate will possess strong customer service skills and a passion for customer care. As a Guest Experience Associate, you will be the first point of contact for guests, ensuring their needs are met with professionalism and courtesy.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage front desk operations, including check-in and check-out processes.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain knowledge of Gentlemen's Cut services and promotional offers.
- Operate phone systems to manage incoming calls and provide information to guests.
- Process inquiries and appointments efficiently.
- Collaborate with stylists on home care for guests and rescheduling needs.
- Uphold Gentlemen's Cut policies and procedures while maintaining a high standard of customer service.
- Maintain a clean work environment.
- Bending and lifting up to 25lbs.
- Sweeping hair, folding laundry and assisting team as needed.
Qualifications
- Previous experience in customer service or hospitality is preferred
- Familiarity with front desk operations is a plus, but not required
- Strong phone etiquette and communication skills are essential for interacting with guests effectively.
- A positive attitude, attention to detail, and the ability to work in a fast-paced environment are crucial for success in this role.
Join our team as a Guest Experience Associate and contribute to creating memorable experiences for our guests while advancing or starting your career in the cosmetology industry!
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15