What are the responsibilities and job description for the Residential Project Manager position at Gentry Heating?
Residential Project Manager
Summary/Objective: To present the company to potential commercial customers and obtain commercial services and replacement sales. Manage projects with the Production Manager to complete projects. Accountable for all sales activities and customer relationships between the company and commercial clients.
Position Type and Expected Hours of Work: This is a full- time position with work hours Monday through Friday, 8 am to 5 pm. Afterhours and Weekend work may be required.
Compensation Salary - depends on experience
Benefits: Medical, Dental, Vision, 15 Paid Vacation Days, 9 Paid Holidays, IRA, Company Match, fitness facility, access to 24/7 chaplain, faith-based organization with high emphasis on importance of family.
Required Qualifications/Experience:
- Knowledge of HVAC installation is required.
- Ability to set and manage timeline goals.
- Organized
- Ability to multi-task.
- High school diploma or its equivalent.
- Valid Driver's License and insurable by company carrier.
- Able to communicate clearly and professionally to customers and team members, both verbally and in writing.
Qualifications Desired:
- 3 years HVAC installation experience.
- North Carolina HVAC H3 License.
- Proficient in Microsoft Office: Word, Excel, and Outlook.
- Experience in reading general income statements and reporting on departmental margins.
Essential Duties:
- Maintain and successfully execute an installation quality process that measures and ensures the quality of installations to meet or exceed Gentry standards.
- Coach your team on proper communication and customer service techniques to ensure we are meeting the Gentry core values every day.
- Manage Installation Team time and ensure correct Paylocity entries for team. Also, manage Installation Team PTO requests.
- Ensure crews get out and on their jobs in a timely and timely manner.
- Ensure Change Out Kits are stocked and ready for crews by the Shop.
- Define Installation Checklists to guide crews and ensure their completion at end of the job.
- Review all AOR debriefs from previous day to see what action, if any, needs to happen to complete the jobs.
- Ensure equipment is staged for next day jobs, along with Change Out Kit. Alert AOR Coordinator to any discrepancies or any last-minute equipment changes.
- Coordinate any missing materials needed for crews gets to them.
- Quality control visits throughout the day.
- Ensure installation schedule is maximized to fill in any gaps or moves by the sales team; coordinating moving jobs forward if necessary.
- Follow up with any customer calls before ending each day.
- Work directly with Residential Service Manager to communicate any calls needed by Demand Service Technicians.
- Ensure mechanical teams check in before ending workday due to installation calls getting completed early.
- Oversees truck fleet for Residential AOR Team. Do weekly truck inspections and record maintenance and repair issues.
- Manage any red tags and ensure items are corrected and communicated to AOR Inspections Coordinator. Also ensure red tag details are reviewed with installation crews to correct future issue.
- Work with Residential Team on WIP billings - ensuring accurate reporting on job completion.
- Manage material usage from crews.
- Maintain and execute a training program that ensures the workforce has a growth path, clear responsibilities, and technical training to successfully execute their roles.
- Implement all safety procedures communicated from on-site Safety Manager and Piedmont Service Group.
Competencies:
- Clear and Concise Communications
- Business Acumen/Financial Management
- Critical Evaluation; Thoroughness; Attention to detail
- Continuous Learning and Professional Development
- Safety Awareness
Supervisory Responsibilities: Residential Installation Specialist, Residential Projects Quality Assurance Specialist, Residential Coordinators, Residential AOR mechanics and apprentices.
Work Environment: The job operates in a professional office environment, metal and parts shop, and residential homes. This role routinely uses standard office equipment such as computers, phones, photocopies, and filing cabinets. This role also handles metal and HVAC parts associated with HVAC installation. Role routinely visits residential job sites and access to attics, crawl spaces, and mechanical closets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is regularly required to talk or hear. Employee is frequently required to stand; walk; handle or feel; and reach with hands and arms. Some reaching, bending, stooping, and squatting may be required. This position requires the ability to occasionally lift and handle residential HVAC equipment. Employee must also be able to operate company vehicles.
