What are the responsibilities and job description for the Client Services Rep - Video position at Genuine Parts Company?
Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Monitor service requests and assign technicians to appropriate jobs
- Communicate with customers to schedule appointments and provide updates on service status
- Maintain accurate records of service requests, work orders, and customer interactions.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and / or safety in the branch.
- Work directly with the Service Technicians in the shop to determine corrective repair actions.
- Mechanical and / or Industrial parts experience preferred.
Excellent computer skills.
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Let us know you're interested in a future opportunity by joining our Talent Community on jobs.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
