What are the responsibilities and job description for the Client Support Representative position at Genuine Parts Company?
Role Description:
The Client Support Representative is responsible for delivering high-quality support to our customers. This includes responding to customer inquiries, processing orders, and influencing sales growth through effective negotiation and recommendation.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat, resolving issues promptly and accurately.
- Process customer orders efficiently, ensuring accuracy and timeliness.
- Negotiate prices and make recommendations to customers, driving sales growth and increasing customer satisfaction.
- Build and maintain strong relationships with customers to drive repeat business and increase loyalty.
- Source products from inventory or suppliers to meet customer demands, ensuring optimal stock levels.
- Collaborate with account representatives to ensure seamless customer experiences and promote cross-selling opportunities.
Requirements:
- Related experience preferred; high school diploma or equivalent required.
- Excellent communication, organizational, and time management skills.
- Ability to multitask and adapt to changing priorities.
- Basic computer skills and proficiency in business systems.
