What are the responsibilities and job description for the Client Support Specialist position at Genuine Parts Company?
SUMMARY :
As a Client Support Specialist, you will play a vital role in ensuring customer satisfaction by accurately fulfilling orders and effectively managing communications with customers.
KEY RESPONSIBILITIES :
- Handle customer inquiries regarding products, provide quotes, and execute order entry with accuracy.
- Process customer orders through various channels including telephone, fax, email, and in-person sales.
- Contribute to Motion Industries' profitability by negotiating pricing within established parameters.
- Adjust pricing for non-contract customers in response to competitive demands while maximizing company profit.
- Develop and maintain customer relationships to encourage repeat business and enhance service efficiencies.
- Manage inventory levels effectively by placing orders as required.
- Authorise orders up to $5,000 per line and $10,000 per purchase order without further approval.
- Source products through branch, distribution center, or supplier inventory.
- Select cost-effective shipping methods for customer orders.
- Collaborate with Account Representatives to enhance overall customer satisfaction.
- Expedite backorders and manage customer returns as necessary.
- Perform additional responsibilities as assigned.
EDUCATION & EXPERIENCE :
A high school diploma or GED and 0-3 years of relevant experience or an equivalent combination of experience and education is required.
SKILLS & QUALIFICATIONS :
Dependability, strong organizational skills, and attention to detail are essential. Excellent communication skills (written, verbal, and listening) are also required. A proven ability to multitask and manage time effectively is necessary. Moderate computer proficiency, particularly in information processing and product research, is expected. Familiarity with product knowledge is advantageous.
JOINING OUR TEAM :
Motion Industries provides an exceptional benefits package that includes healthcare options, 401(k), tuition reimbursement, and paid vacation, sick leave, and holidays.
DIVERSITY & INCLUSION :
Motion Industries is committed to equal opportunity and does not discriminate based on any protected status. We value the abilities, achievements, and experiences of all individuals in our employment practices.
