What are the responsibilities and job description for the Customer Experience Lead (Apply in minutes) position at Genuine Parts Company?
Job Description
Imagine the position to use your automotive or customer service expertise withboth our wholesale and retail customers on a daily basis, serve as a leader toyour teammates, and lead NAPA to be the dominant parts supplier in the market.If this sounds like you, NAPA is looking for a passionate Assistant StoreManager. This is the right opportunity for you if you :
Responsibilities
Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
Know how to provide daily leadership and create and sustain a culture of employee engagement
Know the importance of partnering with your teammates in order to drive company owned store initiatives
Care about people and profit
Want to join a team where you can learn and grow your career the opportunities are endless!
A Day in the life :
Lead a successful team, support the store manager, and manage in our fast-paced retail stores
Manage store operations to maximize sales, profits and customer service
Build, coach, train and engage crew team to deliver superior levels of customer care and business results
Inventory protection, asset management, operational and safety issues
Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
Grow customer relationships, help with salesservice questions, and ensure a positive experience both in the store and on the phone
Qualifications
High school diploma or equivalent. Technical or trade school courses or degree completion
Experience in the automotive after-market service industry or hobbyDIY world, or at least the willingness to learn all things automotive
Passion for delivering customer care and building long term relationships
Thrive off of working in a very fast paced and complex environment
Knowledge of cataloging andor inventory management systems
Ability to lift 60lbs in some situations
And if you have this, even better :
Background andor passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
Experience in a parts store, auction, retail store, auto bodycollision, or fast foodrestaurantconvenience store management experiencE
Entirely customer-centric (externalinternal)
ASE Certifications
NAPA Know How
Why NAPA may be the right place for you :
Outstanding health benefits and 401K
Stable company. Fortune 200 with a family feel
Company Culture that works hard, yet takes care of employees
Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your teamIf this role sounds like a fit, please take the time to complete our superquick and easy application. We are excited and humbled that you areconsidering NAPA as hopefully your future employer.
Next Steps :
Please apply if you think this is a great fit for you and we will be in touch!If you decide that this role is not for you, please check out some of ourother great careers by visiting jobs.genpt.com __Not the right fit? Let us know youre interested in a future opportunity byjoining our Talent Community on [jobs.genpt.com](http : jobs.genpt.com) orcreate an account to set up email alerts as new job postings become availablethat meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion,marital status, national origin, citizenship status, age, pregnancy, sexualorientation, gender identity or expression, genetic information, disability,military status, status as a veteran, or any other protected characteristic.GPCs policy is to recruit, hire, train, promote, assign, transfer andterminate employees based on their own ability, achievement, experience andconduct and other legitimate business reasons.
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