What are the responsibilities and job description for the Customer Service Associate position at Genuine Parts Company?
Job Overview:
The Customer Service Representative at Genuine Parts Company plays a critical role in ensuring customer satisfaction by accurately fulfilling orders and managing incoming customer calls. This position requires strong communication skills, reliability, and attention to detail.
Key Responsibilities:
• Respond to customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or electronic methods.
• Place customer orders while influencing the company's gross profit through negotiating sale prices and purchase prices within certain parameters.
• Build customer relationships to drive repeat business by relating to customers and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers and may adjust non-contract customer pricing to meet customer demands.
• May place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order.
Requirements and Qualifications:
Typically requires a high school diploma or equivalent and zero to three years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Strong communication skills, including written, verbal, and listening.
• Ability to multi-task and time management skills required.
Benefits:
Motion Industries offers an excellent benefits package, which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
