What are the responsibilities and job description for the Customer Service Representative position at Genuine Parts Company?
Job Summary
As a valued member of our team at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by fulfilling orders accurately and efficiently. This position requires excellent communication skills, the ability to multitask, and a strong focus on time management. You will work closely with customers to understand their needs and provide solutions that meet their requirements.
Key Responsibilities
Required Skills and Qualifications
Benefits
Genuine Parts Company offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
As a valued member of our team at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by fulfilling orders accurately and efficiently. This position requires excellent communication skills, the ability to multitask, and a strong focus on time management. You will work closely with customers to understand their needs and provide solutions that meet their requirements.
Key Responsibilities
- Fulfill customer orders promptly and accurately.
- Source products from various locations, including branch inventory, distribution centers, and supplier inventory.
- Negotiate prices and purchase agreements within established parameters.
- Generate sales through proactive promotion of Motion Industries' products to existing customers.
- Expedite backorders, pulling inventory and preparing orders for shipment as needed.
- Handle customer returns and process refunds or exchanges.
- Adjust non-contract customer pricing to meet customer demands while maximizing profit for Genuine Parts Company.
- Minimize branch freight costs by determining the most cost-effective method to fulfill customer orders.
- Interact regularly with customers to ensure order accuracy and customer satisfaction.
Required Skills and Qualifications
- High school diploma or equivalent required.
- Excellent customer service and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Moderate computer skills, including proficiency in business systems and searching capabilities.
- Good driving record and reliability.
Benefits
Genuine Parts Company offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
