What are the responsibilities and job description for the Customer Service Representative position at Genuine Parts Company?
Unlock Your Sales Potential
Are you driven by a passion for finding and winning new customers Do you thrive in the thrill of closing deals and building lasting relationships If this resonates with you, we invite you to explore our NAPA sales team opportunity We're seeking a self-motivated Customer Sales Representative to achieve success in a pay-for-performance outside sales role through growing our current customer base and creating new ones by promoting our entire line of products and services.
The Ideal Candidate:
A Day in the Life:
About You:
Are you driven by a passion for finding and winning new customers Do you thrive in the thrill of closing deals and building lasting relationships If this resonates with you, we invite you to explore our NAPA sales team opportunity We're seeking a self-motivated Customer Sales Representative to achieve success in a pay-for-performance outside sales role through growing our current customer base and creating new ones by promoting our entire line of products and services.
The Ideal Candidate:
- Possesses a genuine passion for 'the hunt' and winning customers
- Enjoys building and sustaining customer relationships
- Has a knack for promoting an entire line of products because they truly believe in their value
- Understands basic selling concepts and is eager to apply them
A Day in the Life:
- Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits
- Promote the entire line of NAPA products and programs to Wholesale Customers
- Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop leads on a local basis
- Identify specific needs of customers and align solutions with NAPA's offerings
- Collaborate with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
- Engage customers and keep them connected through all of NAPA's eSales programs
- Deliver educational seminars, clinics, and presentations on NAPA product lines and services
- Maintain customer satisfaction and provide strong customer service, including solving customer problems, complaints, and questions in person or via phone
About You:
- Prior experience in a Retail store or outside sales environment
- 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment
- Demonstrated understanding and application of basic selling skills, such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance
- Capability to present information in group settings
- Valid driver's license with no more than 2 moving violations in the last 4 years
