What are the responsibilities and job description for the Customer Service Representative position at Genuine Parts Company?
SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet demands of customer based on competition, while maximizing profit for Motion Industries.
• Build customer relationships to drive repeat business by relating to customer and drive process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determine most cost-effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Motion Industries conducts its business without regard to protected characteristics.
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