What are the responsibilities and job description for the Customer Support Specialist (Apply in minutes) position at Genuine Parts Company?
SUMMARY :
Under close supervision, the Customer Service Representative is responsiblefor accurately fulfilling customer orders and managing incoming customercalls.
JOB DUTIES :
Responds to basic customer inquires regarding products, provides quotes, andhandles order entry.
Places customer orders via telephone, fax, email, electronic methods, orwalk in (counter sales).
Influences Motion Industries gross profit through negotiating the saleprice and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customerbased on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to thecustomer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained forcustomers.
May place orders without approval for orders up to $5,000 per line and$10,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution centerinventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.
Expedites backorders. May pull inventory and prepare order for shipment tocustomer.
May handle customer returns.
Performs other duties as assigned.
EDUCATION & EXPERIENCE :
Typically requires a high school diploma or GED and zero (0) to three (3)years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES :
Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicatinginternally and externally via email, using business systems and searchingcapabilities to find products on the internet.
Product knowledge is preferred.
COMPANY INFORMATION :
Motion Industries offers an excellent benefits package which includes optionsfor healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, andholiday pay.Not the right fit? Let us know youre interested in a future opportunity byjoining our Talent Community on [jobs.genpt.com](http : jobs.genpt.com) orcreate an account to set up email alerts as new job postings become availablethat meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion,marital status, national origin, citizenship status, age, pregnancy, sexualorientation, gender identity or expression, genetic information, disability,military status, status as a veteran, or any other protected characteristic.GPCs policy is to recruit, hire, train, promote, assign, transfer andterminate employees based on their own ability, achievement, experience andconduct and other legitimate business reasons.
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