What are the responsibilities and job description for the Field Service Technician II position at Genuine Parts Company?
SUMMARY :
Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
JOB DUTIES
- Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24 / 7 on-call basis.
- Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
- Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and / or replace parts.
- Conducts technical analysis of product implementations, modifications and
enhancements to products in accordance with specific customer specifications.
EDUCATION & EXPERIENCE
Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
PHYSICAL DEMANDS :
LICENSES & CERTIFICATIONS :
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY :
BUDGET RESPONSIBILITY : No
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
