What are the responsibilities and job description for the Genuine Parts Company | Store Parts Professional position at Genuine Parts Company?
Store Parts Professional at Genuine Parts Company summary :
As a Store Parts Professional at NAPA, you provide exceptional customer service by assisting customers in identifying and ordering the correct automotive parts. You maintain an organized and efficient store environment while keeping abreast of product knowledge and sales practices. Your role includes resolving customer inquiries and ensuring satisfaction in a fast-paced retail setting.
NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time
The Role :
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel
A Day in the life :
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
- Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
- Demonstrates professional attitude, conduct, and appearance
- Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security / loss prevention controls, and understanding store’s pricing methods
- Provides sales support functions by processing salespersons’ stock orders, reporting overages / shortages / damaged merchandise, and ensuring the good appearance of store and displays
- Participates in training as needed and required
- Perform all other associated tasks as assigned by management
What you’ll need :
And if you have this, even better :
Why NAPA may just be the right place for you :
If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer.
Next Steps :
Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Keywords :
automotive parts, customer service, retail sales, parts lookup, technical support, sales support, POS system, inventory management, ASE certified, fast-paced environment
Salary : $20
