What are the responsibilities and job description for the On-Site Customer Service Representative position at Genuine Parts Company?
SUMMARY: Accurately process customer orders to ensure timely satisfaction and drive sales of Motion Industries' assets.
This role spends over 50% of work hours at customer locations, promoting products and maintaining inventory levels.
JOB DUTIES
REQUIREMENTS
SKILLS & ABILITIES
COMPANY INFORMATION: Motion Industries offers a comprehensive benefits package, including health insurance options, 401(k), tuition reimbursement, paid time off, and more. Genuine Parts Company conducts business without bias and promotes equal opportunities for all employees.
This role spends over 50% of work hours at customer locations, promoting products and maintaining inventory levels.
JOB DUTIES
- Manage Consignment customer inventory levels by ordering necessary items.
- Sources products from branch inventory, Distribution Center inventory, or supplier inventory as needed.
- Identify and sell Motion Industries' assets, sometimes locating products for customers.
- Negotiate sale and purchase prices within established parameters to maximize gross profit.
- Promote products to existing customers to generate sales and drive revenue growth.
- Expedite backorders by pulling inventory and preparing orders for shipment.
- Handle customer returns and place orders up to $10,000 without approval.
- Adjust non-contract customer pricing based on competition while maximizing profit.
- Minimize Branch freight costs by selecting the most cost-effective shipping methods.
- Routinely interact with customers to obtain and fulfill orders correctly, and engage with suppliers for pricing information.
- Collaborate with Account Representatives to ensure customer satisfaction.
- Assist customers via phone or email in troubleshooting and identifying correct parts.
- Participate in regular training sessions to enhance professional growth and development.
- Perform other duties as assigned.
- Respond to customer inquiries, provide quotes, and take orders via phone, fax, email, electronic methods, or walk-in sales.
REQUIREMENTS
- A high school diploma or equivalent is typically required.
SKILLS & ABILITIES
- Develop effective customer service and communication skills.
- Multitask and manage time efficiently.
- Demonstrate moderate computer skills, including data processing, email communication, and searching capabilities.
- Hold a good driving record.
- Show reliability, organization, and attention to detail.
COMPANY INFORMATION: Motion Industries offers a comprehensive benefits package, including health insurance options, 401(k), tuition reimbursement, paid time off, and more. Genuine Parts Company conducts business without bias and promotes equal opportunities for all employees.
