What are the responsibilities and job description for the Senior Account Representative position at Genuine Parts Company?
About the Role
This Senior Customer Service Representative position is responsible for delivering exceptional customer service and support. The ideal candidate will have a strong understanding of our products and services, as well as excellent communication and problem-solving skills.
Key Duties:
- Handles customer inquiries and resolves issues in a timely and professional manner
- Provides product information and recommendations to customers
- Manages customer orders and ensures timely delivery
- Collaborates with internal teams to resolve customer complaints and concerns
Essential Skills:
- High school diploma or equivalent required
- Five years of related experience or an equivalent combination of education and experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong product knowledge
