Senior Wholesale Operations Manager

Job Overview

The Genuine Parts Company is seeking a highly motivated and experienced Wholesale Manager to join our team. As a key member of our sales department, you will be responsible for coordinating and implementing wholesale marketing programs within assigned territories.

About the Role

• You will work closely with existing NAPA stores to foster improved communications, build customer relationships, and expand commercial sales efforts.
• Maintain exceptional customer service by resolving issues through problem-solving and identifying new sales opportunities.
• Develop plans to grow average sales per customer of Auto Care and Major Account customers, providing leadership for directing sales and marketing programs.
• Target new markets for expanding wholesale efforts through outside selling, targeting Major Account customers, and adding new Auto Care members.
• Administer NAPA Wholesale Rebate Program information with HQ and coordinate field training programs.
• Work with NAPA vendors and manufacturer representatives to provide strategic organization and planning for all wholesale efforts.
• Use analytics to review sales trends and progress with store salespeople, owners, managers, and Distribution Center management team.
• Redirect and support wholesale selling efforts as needed.

Requirements

• 2 years' experience in automotive aftermarket sales and management at both store and service dealer levels.
• High School Diploma or equivalent required.
• Sales Acumen: demonstrates ability to understand and apply sales principles, techniques, and processes effectively.
• Communication and Customer Focus: demonstrates ability to identify, understand, and meet customer needs to build strong relationships and influence others through clear communication.
• Resilience and Adaptability: demonstrates ability to recover quickly from setbacks, maintain motivation, and adapt to changing circumstances in a fast-paced sales environment.
• Results Orientation & Financial Acumen: demonstrates drive to meet or exceed sales targets and objectives, with focus on achieving measurable outcomes and understanding how to structure deals to meet sales and profit objectives.
• Product Knowledge: deep understanding of product specifications, features, benefits, and differentiators between products and brands.
• Technology Proficiency: comfortable using CRM systems, inventory management software, and other sales tools, leveraging digital platforms for customer engagement.

Preferred Qualifications

• College degree or equivalent sales experience or successful NAPA experience preferred.
• Prior experience in a NAPA store or other retail or shop productivity experience.
• Prior Sales Program administration experience.
• Understanding of financial statements (P&L, Balance Sheet).

Leadership

• Embody the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicate by motivating and inspiring others through clear and proactive communication.
• Deliver results and drive customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Make balanced decisions and think strategically by being a forward thinker.
• Develop high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Ability to operate a company vehicle safely and effectively for extended periods of time throughout cities, job sites, major highways, and interstates.
• Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 60 pounds.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to frequently attend events after hours and/or on weekends.
• Travel requirements upwards of 50% at any given time.